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Table of Contents
- Privacy Statement
- Order cancellation policy
The Lang Store: a private company established under Dutch law, based in Diepenheim (The Netherlands) and registered with the Chamber of Commerce under file number 32059328, trading under the trade name THE LANG STORE
Site: the website lang-store.com and all of its sub-domains.
User: any individual visitor to the Site or recipient of specific content such as ads, e-mail or newsletters in relation to the Lang Store.
The Site is subject to Dutch law. The information on this Site is offered on an ‘as is’ basis. This means that The Lang Store does not provide any guarantees or accept any liability regarding the accuracy or completeness of any information on the Site. Under no circumstances will Lang Store or its subsidiaries or affiliates be liable for any direct, incidental or consequential damages, or any claims for compensation arising from access to or use of the Site.
Under no circumstances will The Lang Store be liable for any damage resulting from any loss resulting, directly or indirectly, from the use, function or performance of the Site, or any services in connection therewith, or any contents contained therein, unless such damage was approximately caused by the gross negligence or an intentional act of The Lang Store and/or its contractors.
The Site may feature links to other websites. If these links refer to web pages outside of the lang-store domain, such web pages are not administered by The Lang Store and lang-store.com will not be responsible for the contents of such web pages.
By communicating with The Lang Store through the Site, or uploading any information and/or materials to the Site, the User authorizes to use this information for the purpose for which the User has made this information available to The Lang Store. For example, if a User subscribes for the newsletter, the User accepts that it may receive correspondence from The Lang Store.
All intellectual and other property rights, such as text, graphics, images, icons and trademarks and trade names, featured in the information and materials on the Site are owned by Publishers and/or its licensors. Access to this information does not entitle the User to any rights. These materials may not be copied, distributed or used for any other purpose without the express written consent of Publishers, except as otherwise allowed by law. You may not use our trademarks in connection with any product or service in any way that is likely to cause confusion.
You are fully responsible for the truthfulness, accuracy and completeness of the information you upload, share with or send to the Site.
The Lang Store reserves the right to modify this disclaimer from time to time. Your continued access and use of the Site after making such modifications and posting the updated disclaimer on this web page will constitute your unconditional acceptance of such modifications.
3. Privacy Statement
Through its web shop, lang-store.com, The Lang Store will process certain personal data. We value the privacy of our customers and Users and we observe all legally required measures in processing and protecting personal data, as required by the Dutch law: Algemene verordening gegevensbescherming (AVG) English: General Data Protection Regulation (GDPR)
This means that:
- we clearly specify our purposes for the personal data that we collect in this Privacy Statement;
- we limit our collection of personal data to only the personal data needed for legitimate business purposes;
- we will keep the personal data no longer than strictly necessary to achieve the legitimate business purposes for which your personal data is collected;
- we first ask for explicit permission to process your personal data in cases where your permission is required;
- we do not intend to collect personal data from Users younger than 16 years old, unless they have permission from parents or guardians. As we can not verify if a User is older than 16 years old, we advise parents to be involved in their children’s online activities;
- we take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf; and
- we respect your right to inspect, correct or delete your personal data held by us.
The Lang Store is the party responsible for all data processing. In this Privacy Statement, we explain the type of personal data we collect and for which purposes we use the personal data we collect. We recommend that you read this Privacy Statement carefully.
This Privacy Statement was last amended on 01-06-2019.
Use of Personal Data
By accessing our Site, purchasing merchandise, signing up for our newsletter or otherwise using any services, you are providing certain data to us. This data could include personal data such as:
- First name and last name;
- Email address;
- Telephone number;
- ZIP/Postal Code;
- Street name + number;
- Country; and
- Payment details.
We only retain and use the personal data provided directly by you, or for which it is clear that it has been supplied to us to be processed.
Fulfilling your order
We will use your personal data when fulfilling your order. If it is necessary for proper handling, we may provide your data to third parties. (See the Section entitled, “Providing Data to Third Parties” below.)
Contact Page and Newsletter
We have a newsletter to inform those interested in our products and/or services. Each newsletter contains a link through which it is possible to unsubscribe from our newsletter. Your email address will be added to the list of subscribers only with your explicit consent.
If you send us an email, the data you provide will be retained for as long as is necessary, depending on the nature of the content of your email, to fully answer and correctly handle your email.
Providing Data to Third Parties
We may provide your data to our partners. These partners are involved in the execution of the agreement. We only work together with partners that from our opinion also carry a sound privacy statement. In the event of suspicion of fraud or misuse of the Site, we may hand over personal data to the appropriate authorities.
We take all legally required security measures to reduce the likelihood of misuse, loss and unwanted disclosure of, and unauthorized access to, personal data.
This Privacy Statement is not applicable to third-party websites connected to this Site through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We recommend you read these websites’ privacy statements before clicking on any links or making use of the websites accessed by such links.
Changes to this Privacy Statement
We reserve the right to modify this Privacy Statement. We recommend that you review this Privacy Statement regularly, so that you remain informed of any modifications.
Inspection, modification or removal of your Personal Data
You can always contact us if you have any questions regarding our Privacy Statement or wish to review, modify or delete your personal data.
The Lang Store
Cookies are never used to retrieve private data from your device or to detect passwords.
Session cookies, persistent cookies and third-party cookies
In most cases these cookies are so-called "session cookies." Session cookies are deleted automatically from your hard-disk after visiting the Site. Other cookies remain on your computer and allow us to recognize your computer during your next visit (these are the so-called ”persistent cookies”). The persistent cookies allow us, for example, to welcome you with your username, so you do not need to retype your password and/or fill out forms with your personal information for each subsequent order that you make on the Site.
We also use third party cookies for analytical reasons and for social media. These cookies are also persistent.
- remember your language;
- recognize you the next time you visit the Site; and
- remember the contents of your shopping cart and login data.
You can block these cookies with your web browser. However, doing so may have a negative effect on the performance of the Site.
Right of inspection, modification or removal of your personal details
You have the right to request inspection, modification or removal of your personal data from our servers. To find out more, please view our contact page. In the interests of preventing misuse and fraud, we may ask that you provide proper identification. If you wish to inspect personal details linked to a cookie, please make sure to include a copy of the relevant cookie. You will find the cookie in your browser settings.
Enabling, disabling, and deleting cookies
More information about enabling, disabling, and deleting cookies can be found in the instructions and/or help section(s) of your browser.
5. Order Cancellation policy
You have the right to cancel your order up to 14 days after receipt without stating reasons. After cancellation you have another 14 days to return your complete order and you will then be credited with the full order amount including delivering charges. However, you need to pay the dispatch costs from your home to our warehouse, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the ordered product(s) with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to: Lang Store Returns, 75 Green Street, 01510 Clinton MA. To exercise this right you can contact us via email@example.com We will then refund the order amount due within 14 days after registering your return, provided the product has already been received in good order.
There is a possibility that something might happen which is not according to plan. We recommend that you first disclose any complaints by mailing us at firstname.lastname@example.org. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.
The Lang Store
phone: +31 (0) 547 35 2041
Chamber of Commerce Netherlands 32059328
TAX reg.no. NL119937281B01